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I see that Synology box will arrive next Monday. So I'm trying not to touch it in fear that it will mess something up. (Btw, just by looking at the external disk usage, it looks like it stopped doing backups on one of my disks at around Feb. I'm saying all this just to show how much of a pain-in-the-a** my current backup solution (implemented via Acronis True Image 2014) has become and how much I am willing to pay to REPLACE IT! All in all it cost me around $800 just to get that hardware, plus additional $10-$20 monthly. I am then planning to sign up with either Amazon S3 or Backblaze B2 service for offsite backups, all provided by the Synology hardware. I just ordered a Synology box, that I am hoping to use for the purpose of doing local backups. It's funny actually that you brought this up now. So thanks, but I have to turn down your offer.
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Just the fact of providing only a 90-day window to fix software bugs is utterly ridiculous! I had a very bad experience dealing with that company. I want to start off by saying that I appreciate your commitment to provide a fix for the issue that I reported.
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My free upgrade offer is still valid, so if you'd like to give it a chance - let me know. Pardon me as I apparently missed your reply Here's the links that I found with my questions about the same issue (some GIFs don't play anymore in those posts, but it's basically the same thing as my question here):

(If my memory serves me correctly I tried to open a ticket but the automated system told me that it's been more than 90 days and directed me to the public forum.) After that I tried without any luck to post questions there. I found the email with the purchase, it says, "Date: Reference number: 58081024 " but not my support ticket. I can trust I've tried to dig through my inbox but as you can see it's been a while since I purchased it in 2014. I don't mind a paid version as long as it works and doesn't bog down my system & most importantly is reliable! (I.e. I'm currently testing AOMEI Backupper that has a free and paid versions.
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What pissed me off the most is that my support request was denied after my license was older than 90 days. (That is one way to make you buy new versions - make UI look new.) For instance, my version Acronis 2014 uses Qt (for cross platform compatibility) which is somewhat buggy in my own use/testing, but I've seen their latest UI looking totally different.
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So my question, does anyone know how to fix this? Or at least where does Acronis store its settings? I can modify it via Registry or a settings file. I got a very generic response and then got banned, evidently for criticizing their software. I then posted this same question on their support forum. (I'm not paying any more for their buggy product!) But they told me that they provide support only for the first 90 days since I purchased their product. So my first step was to contact Acronis support. I recorded a GIF sequence to show what happens. First off the process runs at high CPU utilization and then it just hangs up if I click Save, and I have to kill it with the Task Manager to make it stop. Unfortunately the UI doesn't let me apply any changes. (Obviously I thought that I set it up to delete old backups in the settings.) I set it up to do backups of my desktop but since about a week ago it started showing that the external backup disk is full.

I'm having a lot of trouble with Acronis True Image 2014.
